client surveys

A client survey can be used to evaluate an organisation's or team's strengths and areas for improvement in terms of client relationships. This type of survey can also be adapted to stakeholders or other respondent groups outside of the organisation.

Why use a client survey?

• To gauge the level of client satisfaction
• To provide a basis for targeting and measuring changes in satisfaction levels
• To identify areas for improvement or change to better meet client needs and expectations
• To evaluate the effectiveness of customer service initiatives.

Features of a Voice Project client survey

• Our methodology is developed and maintained through ongoing research at Macquarie University, Sydney, Australia.
• Fully tailored surveys are available, to meet your organisation's specific needs
• Client surveys are generally delivered in hard copy format.

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